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[HJALMAR]

Hi guys, I have an problem,
windows NT server 2003 with automize 7.20.

When I reboot the operative system, and startup the system I intend run any task copy with UNC network failure, the log display a message invalid directory, but when I stop and start the engine manual, the task run. I have the NT service instaled with administrator user that is the same in user interface username, I dont understand beacause dont work at reboot the system.

HELP ME GUYS,
thanks

HJALMAR MORENO

[Robert]

are you using UNC format for the folder path?

starting and stopping the engine through user interface makes the engine run in Desktop context.. not NT service context. maybe there is an issue with accessing the folder in service context?

Stop and start the engine using Service Control manager. this ensures that engine is started in service context.

[HJALMAR]

Yes Im using UNC format for folder path,

starting and stopping the engine through user interface makes the engine run in Desktop context.. not NT service context. maybe there is an issue with accessing the folder in service context?

When I reboot the system at init.

I starting and stopping the engine through user interface and the task copy run fine, but If I dont restarting the engine of the user interface the task copy dont run.

How I can start and stop the engine of Service control manager ?????
Rember that I have installed automize NT service and running.

[Robert]

We received this report before and we tested this but could not reproduce this. After reboot we could use copy tasks to remote UNC drives with NT service and without NT service.

what version of Automize are you using?

[HJALMAR]

[HJALMAR]

[Robert]

Just to confirm your situation: when you use \\180.180.1.77\directory:
Please say YES or NO to each statement below:
1) The task runs always when NOT using NT service, and server is rebooted.
2) with using NT service in automatic mode, the task fails first time when server is rebooted.
3) with using NT service in automatic mode, the task will work second time if engine is restarted from user interface
4) with using NT service in automatic mode, the task will work second time if engine is restarted from service control manager

[HJALMAR]

[melvin]

3) the task will work second time if engine is restarted from user interface - YES
Your UNC format is correct since task runs in desktop context.

But task does not run at all in NT Service mode. This is very strange if NT service account is same as normal user logon account.

Are there any restrictions on service previliges in your domain?
Are there any special NT SERVICE accounts that are setup to be used in your domain?

[HJALMAR]

[quote="melvin"]3) the task will work second time if engine is restarted from user interface - YES
Your UNC format is correct since task runs in desktop context.

But task does not run at all in NT Service mode. This is very strange if NT service account is same as normal user logon account.

Yes

Are there any restrictions on service previliges in your domain?
No
Are there any special NT SERVICE accounts that are setup to be used in your domain?
no

[melvin]

Do the following to debug this:
1) Share a test folder on your local system like c:\test
2) create a new test copy task to copy from this shared drives UNC format '\\server_name\test' to any other local folder.

Please say YES or NO to each statement again:
1) The task runs always when NOT using NT service, and server is rebooted.
2) with using NT service in automatic mode, the task fails first time when server is rebooted.
3) with using NT service in automatic mode, the task will work second time if engine is restarted from user interface
4) with using NT service in automatic mode, the task will work second time if engine is restarted from service control manager

This should tell us if this is some inherent Service issue on your local system or some service related permissions issue on the server.

[HJALMAR]

Do the following to debug this:
1) Share a test folder on your local system like c:\test
2) create a new test copy task to copy from this shared drives UNC format '\\server_name\test' to any other local folder.

Please say YES or NO to each statement again:
1) The task runs always when NOT using NT service, and server is rebooted.
YES
2) with using NT service in automatic mode, the task fails first time when server is rebooted.
NO
3) with using NT service in automatic mode, the task will work second time if engine is restarted from user interface
YES
4) with using NT service in automatic mode, the task will work second time if engine is restarted from service control manager
YES

This should tell us if this is some inherent Service issue on your local system or some service related permissions issue on the server.

[Robert]

So to summarize:

1) To local folder - After reboot, the tasks run correctly both in service and non service mode, and without need to restart engine.
2) To remote folder without service - After reboot, the tasks run correctly only after engine is restarted.
3) To remote folder with service - After reboot, the tasks NEVER run correctly even after engine is restarted.

Do the following:

Use NT service
Reboot
Run task to local and remote folders
Restart engine
Run task to local and remote folder

Set NT service to Manual mode (i.e. no service)
Reboot
Run task to local and remote folders
Restart engine
Run task to local and remote folder

Immediately send us your data files using the help menu / email support generator .
Select your 2 tasks to analyze.
Click on the ZIP button.
email us the support.zip file.

[HJALMAR]