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Moving files from shared drives using Automize 7.43

 
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rsamoose



Joined: 27 Oct 2008
Posts: 28
Location: Bethlehem, PA

PostPosted: Wed Jun 02, 2010 2:19 pm    Post subject: Moving files from shared drives using Automize 7.43 Reply with quote

I am trying to move files between two shared drives (using UNC naming convention). One of the shared drives is not on our common domain. It is part of a separate workgroup.

We have a test PC on which we are able to move files between the two drives in question using automize (without shared drive names).

Our production version of Automize is running on a domain controller. I am able to access each of the drives using windows explorer and mapped drives on the domain controller. When I try to do the same moves using Automize (on the domain controller) I get an "Invalid Source Directory" error. I have tried using IP addresses and shared drive names to no avail. I have unchecked the "source target folder is critical" box.

Do you have any suggestions as to why I can perform file transfers from a test PC but not from our domain controller?

Thank you in advance.
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Robert
Site Admin


Joined: 25 May 2006
Posts: 1140

PostPosted: Thu Jun 03, 2010 9:55 am    Post subject: Reply with quote

the most likely causes of this type of issue are:
1) windows/NT service
2) user permissions
3) UNC path

are you using the engine as a service?
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rsamoose



Joined: 27 Oct 2008
Posts: 28
Location: Bethlehem, PA

PostPosted: Fri Jun 04, 2010 11:41 am    Post subject: Reply with quote

I do have the Automize service started, but I am starting the task manually for my test.

Will this affect my ability to access a different domain?
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melvin
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Joined: 25 May 2006
Posts: 635
Location: Santa Barbara, california

PostPosted: Sat Jun 05, 2010 10:17 am    Post subject: Reply with quote

Even if you start the task manually, the task is still run by the engine which in turn is running as a service.

To check if the service permissions are an issue:
1) from service control manager, shut down the Automize service
2) from user interface , start the engine
3) run your task again.
any difference?
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rsamoose



Joined: 27 Oct 2008
Posts: 28
Location: Bethlehem, PA

PostPosted: Mon Jun 07, 2010 4:45 am    Post subject: Reply with quote

When I stop the service and restart Automize- the file transfers without error.
I restarted the service, and stopped and restarted Automize and it still works.
Does this sound correct? If so, should I incorporate stopping and restarting the service when I update/create new tasks?

Can you provide any info as to why this is required? Is this normal?

Thank you!
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Robert
Site Admin


Joined: 25 May 2006
Posts: 1140

PostPosted: Mon Jun 07, 2010 10:01 am    Post subject: Reply with quote

actually it does not sound correct..

To confirm: it ran correctly when service was not used, and also ran correctly when service was used.
If yes, then the test told us nothing except that it was probably an intermittent connectivity issue.

From our experience, restarting engine in service or non-service context should not help if it was a service/permissions issue, but you can try restarting and see if it indeed works in your situation.
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