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Moving files from shared drives using Automize 7.43

 
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Robert
Site Admin


Joined: 25 May 2006
Posts: 1140

PostPosted: Thu Jun 03, 2010 9:55 am    Post subject: Reply with quote

the most likely causes of this type of issue are:
1) windows/NT service
2) user permissions
3) UNC path

are you using the engine as a service?
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melvin
Site Admin


Joined: 25 May 2006
Posts: 635
Location: Santa Barbara, california

PostPosted: Sat Jun 05, 2010 10:17 am    Post subject: Reply with quote

Even if you start the task manually, the task is still run by the engine which in turn is running as a service.

To check if the service permissions are an issue:
1) from service control manager, shut down the Automize service
2) from user interface , start the engine
3) run your task again.
any difference?
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Robert
Site Admin


Joined: 25 May 2006
Posts: 1140

PostPosted: Mon Jun 07, 2010 10:01 am    Post subject: Reply with quote

actually it does not sound correct..

To confirm: it ran correctly when service was not used, and also ran correctly when service was used.
If yes, then the test told us nothing except that it was probably an intermittent connectivity issue.

From our experience, restarting engine in service or non-service context should not help if it was a service/permissions issue, but you can try restarting and see if it indeed works in your situation.
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