hiteksoftware.com

[bucklebuck]

Hello,

Here's a weird one. I have had a process (chain) in place for many many months. Suddenly, two days ago, the copy files task has stopped working. It does not error, it just returns 0. For some reason, the PassFilename variable =0 even though there are files in the source folder. I even have a file monitor task that runs first, and the file monitor task is finding the files in that source foler successfully.

As I stated, this has worked without issue for probably 6 months until two days ago. No changes were made to the tasks or chain. It just simply isn't working. I have not found any log information that identifies any error. However, one concern I have is that the target folder, a network share, has over 170k files in it. Does Automize have trouble when there are so many files? It doesn't seem to make sense that this is the problem, since like I said, the PassFilename variable for the source folder is reporting 0, but I thought I'd mention it.

So, if you have any thoughts, please let me know. I'm not sure what other info you might need to help troubleshoot, so let me know if I can provide you with additional details.

This is running Automize 7.44.

Thanks,
Tom

[Robert]

Very weird, but we have seen cases where something seemingly unrelated on the users system creates a problem.

Normally we would need the support.zip file, but we cannot help you with version 7.x since it is well past it's End Of Life:
http://www.hiteksoftware.com/product_endoflife.htm

[bucklebuck]

The same issue happens in version 8.40 (I have both installed on the same server). I then tried it from a different server using 9.12. This also failed but with different results. I created a support email and submitted it through the app for version 9.12. Basically, with 9.12, the "move" task was able to copy the files over, but failed to delete the source files, thus, the "move" failed.

Please reference Automize 9.12 Support Request. ID - 040620121057

Tom