hiteksoftware.com

[melvin]

This is a user email support request:

A month ago we had a bunch of errors caused by a problem with remote FTP server (we were told it had power problems). Automize set exit code for the failing steps to 2, but there was no error message in outputLog.jsd for these failures. Did you experience similar "no error message" behavior in the past ? We try to base our alarm escalation and troubleshooting on the error messages, so when there is no error message at all, we can only guess...

[melvin]

1) When possible we try to prepend "error: " to the user friendly error message returned by java. In this case we did not have "error in the output log and java did not provide the error. It should have listed something like:
HostNotFoundException: ftp.hostname.com

2) We will review all our error loops for the ftp/sftp tasks since these are most popular.

3) One thing you can do in a chain is to add an echo task with the word 'error' to the chain. The echo task outputs the message to the output log. If the ftp step fails go to that echo step and probably stop the chain at that echo step. Additionally, The echo step should not be the last step in the chain, or the chain will exit with exit code = 0.