Joined: 25 May 2006
|Posted: Mon Aug 11, 2008 11:53 am Post subject: How to send us your support files
|When you send us the support files using the Support Generator, we can reproduce your setup (tasks/schedules/profiles/log etc..) on our test systems.
Use the help Menu (Front panel of the Software user interface)
Click on Email Support Generator menu item
Task to Analyze field - select your task title(s) using the button next to field. You can select multiple tasks using the CTRL button. If there is no task created, enter None.
Message body - explain your issue in detail and make sure to indicate the task run time or task instance where the issue can be seen. It is difficult for us to scan all the log files.
Click on the 'Create ZIP' button.
A support.zip file will be created.
Email us this support.zip file using your email client.
The support.zip file is created in the user home directory. A message box pops up showing the exact location.
Example: On windows XP, it is:
c:\documents and settings\your_username\support.zip