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SSH JSCAPE ftp bug - Operation failure. Reason unknown.

 
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jmiksa



Joined: 12 Jun 2008
Posts: 16

PostPosted: Mon May 16, 2011 8:09 am    Post subject: SSH JSCAPE ftp bug - Operation failure. Reason unknown. Reply with quote

When attempting to upload multiple files, after the 1st file transfers successfully we receive an error message "Operation failure. Reason unknown." for the 2nd file and so on.

When using maverick SSH the FTP task does not recogonize subfolders more than 1 folder tier deep. folder "From_CVS" works but "From_CVS/HMO_Finance" does not.


20110516 12:03:14 SFTP-J - JOB-013-NewCo-HMO-Finance-out_put-SSH - Start Instance = 12
20110516 12:03:14 Connecting to SSH2/SFTP-j Profile : NewCo
20110516 12:03:16 Default Directory: /
20110516 12:03:16 Verifying permissions of: From_CVS/HMO_Finance
20110516 12:03:16 Directory: From_CVS/HMO_Finance , permissions: 750
20110516 12:03:16 S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\04.11 Rebates Payable & Receivable.xls.zip: Local file has been modified according to FtpLog. Timestamp is: May 16, 2011 12:02:11 PM
20110516 12:03:16 File uploaded: S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\04.11 Rebates Payable & Receivable.xls.zip , to: From_CVS/HMO_Finance/04.11 Rebates Payable & Receivable.xls.zip
20110516 12:03:16 S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\HMO Rebate Recon (BS and PL) 04.11.xls.zip: Local file has been modified according to FtpLog. Timestamp is: May 16, 2011 12:02:26 PM
20110516 12:03:16 Operation failure. Reason unknown.
20110516 12:03:16 Failed to upload: S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\HMO Rebate Recon (BS and PL) 04.11.xls.zip , to: From_CVS/HMO_Finance/HMO Rebate Recon (BS and PL) 04.11.xls.zip
20110516 12:03:16 S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\PFFS & PPO Rebate Recon (BS and PL) 04.11.xls.zip: Local file has been modified according to FtpLog. Timestamp is: May 16, 2011 12:02:41 PM
20110516 12:03:16 Operation failure. Reason unknown.
20110516 12:03:16 Failed to upload: S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\PFFS & PPO Rebate Recon (BS and PL) 04.11.xls.zip , to: From_CVS/HMO_Finance/PFFS & PPO Rebate Recon (BS and PL) 04.11.xls.zip
20110516 12:03:16 S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\PRx & CCRx Rebate Recon (BS and PL) 04.11.xls.zip: Local file has been modified according to FtpLog. Timestamp is: May 16, 2011 12:02:56 PM
20110516 12:03:16 Operation failure. Reason unknown.
20110516 12:03:16 Failed to upload: S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\PRx & CCRx Rebate Recon (BS and PL) 04.11.xls.zip , to: From_CVS/HMO_Finance/PRx & CCRx Rebate Recon (BS and PL) 04.11.xls.zip
20110516 12:03:16 FTP session summary:
20110516 12:03:16 Total number of files = 4
20110516 12:03:16 Total number of local files backed up = 0
20110516 12:03:16 Total number of local files failed to back up = 0
20110516 12:03:16 Total number of remote files backed up = 0
20110516 12:03:16 Total number of remote files failed to back up = 0
20110516 12:03:16 Total number of files moved to final staging folder = 0
20110516 12:03:16 Total number of files failed to move to final staging folder = 0
20110516 12:03:16 Total number of source files deleted = 0
20110516 12:03:16 Total source files failed to delete = 0
20110516 12:03:16 Total number of temporary files failed to rename = 0
20110516 12:03:16 Total number of files in folders meeting folder name criteria = 4
20110516 12:03:16 Total number of files meeting filename criteria = 4
20110516 12:03:16 Total number of files meeting filename criteria and date modified criteria = 4
20110516 12:03:16 Total number of files meeting filename criteria, date modified criteria, and new modified files criteria = 4
20110516 12:03:16 Total number of failed transfers = 3
20110516 12:03:16 Total number of files uploaded = 1
20110516 12:03:17 SFTP-J - JOB-013-NewCo-HMO-Finance-out_put-SSH - End Instance = 12 , Exit Code = 1 , Runtime (ms) = 2499
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Robert
Site Admin


Joined: 25 May 2006
Posts: 1140

PostPosted: Wed May 18, 2011 4:40 pm    Post subject: Reply with quote

There is no issue with uploading to folders 2/3 subfolders deep.
Did this issue just start recently?
What were the results like in task run instances 1-11? same as instance 12?
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jmiksa



Joined: 12 Jun 2008
Posts: 16

PostPosted: Fri May 20, 2011 5:15 am    Post subject: Reply with quote

I'm using latest version of Automize 9.3 with the latest jre from your site.
I don't remember this happening in the past with maverick. Could be specific to this FTP??
I ran again to see. Same result.
20110520 09:10:12 SFTP - test_ftp-2tier - Manual Run
20110520 09:10:12 SFTP - test_ftp-2tier - Start Instance = 1
20110520 09:10:14 SFTP Server is using SFTP protocol version 4
20110520 09:10:14 Default Directory: /
20110520 09:10:14 Verifying permissions of: From_CVS/HMO_Finance
20110520 09:10:14 Server responded with an unknown failure.: Folder not found: From_CVS/HMO_Finance
20110520 09:10:14 SFTP - test_ftp-2tier - End Instance = 1 , Exit Code = 1 , Runtime (ms) = 1828

When useing Jscape it works.

20110520 09:11:40 SFTP-J - test-2tier-ssh - Manual Run
20110520 09:11:40 SFTP-J - test-2tier-ssh - Start Instance = 1
20110520 09:11:40 Connecting to SSH2/SFTP-j Profile : NewCo
20110520 09:11:42 Default Directory: /
20110520 09:11:42 Verifying permissions of: From_CVS/HMO_Finance
20110520 09:11:42 Directory: From_CVS/HMO_Finance , permissions: 750
20110520 09:11:42 File uploaded: S:\Automize\Staging\JOB-013-NewCo-HMO-Finance-out\test\test.txt , to: From_CVS/HMO_Finance/test.txt
20110520 09:11:42 FTP session summary:
20110520 09:11:42 Total number of files = 1
20110520 09:11:42 Total number of local files backed up = 0
20110520 09:11:42 Total number of local files failed to back up = 0
20110520 09:11:42 Total number of remote files backed up = 0
20110520 09:11:42 Total number of remote files failed to back up = 0
20110520 09:11:42 Total number of files moved to final staging folder = 0
20110520 09:11:42 Total number of files failed to move to final staging folder = 0
20110520 09:11:42 Total number of source files deleted = 0
20110520 09:11:42 Total source files failed to delete = 0
20110520 09:11:42 Total number of temporary files failed to rename = 0
20110520 09:11:42 Total number of files in folders meeting folder name criteria = 1
20110520 09:11:42 Total number of files meeting filename criteria = 1
20110520 09:11:42 Total number of files meeting filename criteria and date modified criteria = 1
20110520 09:11:42 Total number of files meeting filename criteria, date modified criteria, and new modified files criteria = 1
20110520 09:11:42 Total number of failed transfers = 0
20110520 09:11:42 Total number of files uploaded = 1
20110520 09:11:42 SFTP-J - test-2tier-ssh - End Instance = 1 , Exit Code = -100 , Runtime (ms) = 1781
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Robert
Site Admin


Joined: 25 May 2006
Posts: 1140

PostPosted: Fri May 20, 2011 7:14 am    Post subject: Reply with quote

What is your remote folder entry :
From_CVS/HMO_Finance
or
/From_CVS/HMO_Finance ?

remote ftp paths should start with / . Not sure this is the cause for maverick issue though.
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jmiksa



Joined: 12 Jun 2008
Posts: 16

PostPosted: Fri May 20, 2011 10:24 am    Post subject: Reply with quote

I've tried both ways same error message. I've only seen it happen with this site, I don't remember having this problem with others.
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