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rsamoose · Joined: 27 Oct 2008 Posts: 28 Location: Bethlehem, PA

We have been running this application for over a year. Over the last few days we have had files fail to encrypt. This occurs if the task is called by a chain or if we manually run the encryption.
File sizes range up to 800MB.
The chain wait time is set to 0.

Here is info from the task log.

Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - Encryption session summary:
Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - Number of files in directory = 1
Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - Total number of files in folders meeting folder name criteria = 1
Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - Number of files passing filename filter = 1
Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - Number of files passing date modified criteria = 1
Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - Number of files encrypted = 0
Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - Number of files failed to encrypt = 1
Oct 19, 2011 8:49:33 AM Encrypt - FHB-EncryptOutgoingFiles - End Instance = 2495 , Exit Code = 200 , Runtime (ms) = 301347

Robert · Site Admin Joined: 25 May 2006 Posts: 1140

Are there any corresponding entries in the debug log?

rsamoose · Joined: 27 Oct 2008 Posts: 28 Location: Bethlehem, PA

Oct 19, 2011 8:43:52 AM Engine server socket closed on 1982. This error message is normal for Engine shut down or for Maintenance task
Oct 19, 2011 8:44:32 AM password"passwordCpassword:password\passwordPpasswordrpasswordopasswordgpasswordrpasswordapasswordmpassword passwordFpasswordipasswordlpasswordepasswordspassword\passwordApasswordupasswordtpasswordopasswordmpasswordipasswordzpasswordepassword9password\passwordgpasswordnpasswordupasswordppasswordgpassword\passwordgpasswordppasswordgpassword"password password-password-passwordbpasswordapasswordtpasswordcpasswordhpassword password password-password-passwordrpasswordepasswordcpasswordipasswordppasswordipasswordepasswordnpasswordtpassword password"passwordBpasswordBpasswordHpassword passwordDpasswordapasswordtpasswordapassword passwordSpasswordepasswordrpasswordvpasswordipasswordcpasswordepasswordspassword password<passwordhpasswordopasswordspasswordtpasswordepassworddpasswordspasswordupasswordppasswordppasswordopasswordrpasswordtpassword@passwordbpasswordopasswordwpasswordepasswordbpasswordepasswordlpasswordlpasswordhpasswordopasswordwpasswordepasswordlpasswordlpassword.passwordcpasswordopasswordmpassword>password"password password-password-passwordopasswordupasswordtpasswordppasswordupasswordtpassword password\password\passwordbpasswordbpasswordhpassworddpasswordrpasswordfpasswordspassword\passwordBpasswordCpasswordPpasswordSpassword\passwordPpasswordrpasswordipasswordnpasswordtpasswordDpasswordapasswordtpasswordapassword\passwordCpasswordupasswordspasswordtpasswordopasswordmpasswordepasswordrpasswordspassword\passwordFpasswordHpasswordBpassword\passwordSpasswordtpasswordapasswordgpasswordipasswordnpasswordgpassword\password_passwordTpasswordOpassword_passwordSpasswordFpasswordTpasswordPpassword\passwordHpasswordIpasswordDpasswordRpasswordPpassword3password2password0password1password1password1password0password1password8password-password0password1passwordopasswordfpassword0password3password_password2password0password1password1password1password0password1password8password-password2password0password0password5password5password3password.passwordzpasswordipasswordppassword.passwordppasswordgpasswordppassword password-password-passwordepasswordnpasswordcpasswordrpasswordypasswordppasswordtpassword password\password\passwordbpasswordbpasswordhpassworddpasswordrpasswordfpasswordspassword\passwordBpasswordCpasswordPpasswordSpassword\passwordPpasswordrpasswordipasswordnpasswordtpasswordDpasswordapasswordtpasswordapassword\passwordCpasswordupasswordspasswordtpasswordopasswordmpasswordepasswordrpasswordspassword\passwordFpasswordHpasswordBpassword\passwordSpasswordtpasswordapasswordgpasswordipasswordnpasswordgpassword\password_passwordOpasswordUpasswordTpassword_passwordDpasswordEpasswordCpasswordRpasswordYpasswordPpasswordTpassword\passwordHpasswordIpasswordDpasswordRpasswordPpassword3password2password0password1password1password1password0password1password8password-password0password1passwordopasswordfpassword0password3password_password2password0password1password1password1password0password1password8password-password2password0password0password5password5password3password.passwordzpasswordipasswordppassword

rsamoose · Joined: 27 Oct 2008 Posts: 28 Location: Bethlehem, PA

Oct 19, 2011 8:43:52 AM Engine server socket closed on 1982. This error message is normal for Engine shut down or for Maintenance task
Oct 19, 2011 8:44:32 AM password"passwordCpassword:password\passwordPpasswordrpasswordopasswordgpasswordrpasswordapasswordmpassword passwordFpasswordipasswordlpasswordepasswordspassword\passwordApasswordupasswordtpasswordopasswordmpasswordipasswordzpasswordepassword9password\passwordgpasswordnpasswordupasswordppasswordgpassword\passwordgpasswordppasswordgpassword"password password-password-passwordbpasswordapasswordtpasswordcpasswordhpassword password password-password-passwordrpasswordepasswordcpasswordipasswordppasswordipasswordepasswordnpasswordtpassword password"passwordBpasswordBpasswordHpassword passwordDpasswordapasswordtpasswordapassword passwordSpasswordepasswordrpasswordvpasswordipasswordcpasswordepasswordspassword password<passwordhpasswordopasswordspasswordtpasswordepassworddpasswordspasswordupasswordppasswordppasswordopasswordrpasswordtpassword@passwordbpasswordopasswordwpasswordepasswordbpasswordepasswordlpasswordlpasswordhpasswordopasswordwpasswordepasswordlpasswordlpassword.passwordcpasswordopasswordmpassword>password"password password-password-passwordopasswordupasswordtpasswordppasswordupasswordtpassword password\password\passwordbpasswordbpasswordhpassworddpasswordrpasswordfpasswordspassword\passwordBpasswordCpasswordPpasswordSpassword\passwordPpasswordrpasswordipasswordnpasswordtpasswordDpasswordapasswordtpasswordapassword\passwordCpasswordupasswordspasswordtpasswordopasswordmpasswordepasswordrpasswordspassword\passwordFpasswordHpasswordBpassword\passwordSpasswordtpasswordapasswordgpasswordipasswordnpasswordgpassword\password_passwordTpasswordOpassword_passwordSpasswordFpasswordTpasswordPpassword\passwordHpasswordIpasswordDpasswordRpasswordPpassword3password2password0password1password1password1password0password1password8password-password0password1passwordopasswordfpassword0password3password_password2password0password1password1password1password0password1password8password-password2password0password0password5password5password3password.passwordzpasswordipasswordppassword.passwordppasswordgpasswordppassword password-password-passwordepasswordnpasswordcpasswordrpasswordypasswordppasswordtpassword password\password\passwordbpasswordbpasswordhpassworddpasswordrpasswordfpasswordspassword\passwordBpasswordCpasswordPpasswordSpassword\passwordPpasswordrpasswordipasswordnpasswordtpasswordDpasswordapasswordtpasswordapassword\passwordCpasswordupasswordspasswordtpasswordopasswordmpasswordepasswordrpasswordspassword\passwordFpasswordHpasswordBpassword\passwordSpasswordtpasswordapasswordgpasswordipasswordnpasswordgpassword\password_passwordOpasswordUpasswordTpassword_passwordDpasswordEpasswordCpasswordRpasswordYpasswordPpasswordTpassword\passwordHpasswordIpasswordDpasswordRpasswordPpassword3password2password0password1password1password1password0password1password8password-password0password1passwordopasswordfpassword0password3password_password2password0password1password1password1password0password1password8password-password2password0password0password5password5password3password.passwordzpasswordipasswordppassword
Oct 19, 2011 8:49:04 AM
com.jscape.inet.sftp.SftpFileNotFoundException: File or directory File not found not found
at com.jscape.inet.sftp.SftpExceptionFactory.getException(Unknown Source)
at com.jscape.inet.sftp.requests.AttributesRequest3.getException(Unknown Source)
at com.jscape.inet.sftp.requests.AttributesRequest.execute(Unknown Source)
at com.jscape.inet.sftp.Sftp.d(Unknown Source)
at com.jscape.inet.sftp.Sftp.getFilePermissions(Unknown Source)
at com.hitek.engine.mods.sftp.jscape.SFtpTask_jscape.setupClient(SFtpTask_jscape.java:422)
at com.hitek.engine.mods.sftp.jscape.SFtpTask_jscape.sFtpTask(SFtpTask_jscape.java:159)
at com.hitek.engine.mods.sftp.jscape.SFtpTask_jscape.run(SFtpTask_jscape.java:96)

Oct 19, 2011 8:49:06 AM
com.jscape.inet.sftp.SftpFileNotFoundException: File or directory File not found not found
at com.jscape.inet.sftp.SftpExceptionFactory.getException(Unknown Source)
at com.jscape.inet.sftp.requests.AttributesRequest3.getException(Unknown Source)
at com.jscape.inet.sftp.requests.AttributesRequest.execute(Unknown Source)
at com.jscape.inet.sftp.Sftp.d(Unknown Source)
at com.jscape.inet.sftp.Sftp.getFilePermissions(Unknown Source)
at com.hitek.engine.mods.sftp.jscape.SFtpTask_jscape.setupClient(SFtpTask_jscape.java:422)
at com.hitek.engine.mods.sftp.jscape.SFtpTask_jscape.sFtpTask(SFtpTask_jscape.java:159)
at com.hitek.engine.mods.sftp.jscape.SFtpTask_jscape.run(SFtpTask_jscape.java:96)

rsamoose · Joined: 27 Oct 2008 Posts: 28 Location: Bethlehem, PA

The files that fail are usually 700-730MB. Lately it seems like every large file is failing.
We tried splitting the data into 5 smaller files- and it appeared to encrypt okay- though some of the files failed in a later process.
We need to resolve this issue- quickly- so any assistance is appeciated.

Thank you.

Robert · Site Admin Joined: 25 May 2006 Posts: 1140

You may try increasing the command wait time. In the keystore tab, settings button, increase the command wait time.
The large files may be taking more than 300 seconds to decrypt.

The instance 2495 took 301 seconds to complete.. So, it could be related to this setting.

rsamoose · Joined: 27 Oct 2008 Posts: 28 Location: Bethlehem, PA

Perhaps I can't focus this morning...
Where do I go to change the command wait time setting for encryption on Automize Enterprise version 9.02.

Keep in mind I am running it from a chain (and testing manually).

Thank you.

Robert · Site Admin Joined: 25 May 2006 Posts: 1140

The setting is not in the Encryption task. The command time setting is in the Encryption module - Keystore tab - Settings Button. Change it to 15 minutes.

Since you are running the task within a chain, you should match the step time allowed. In the chain window, select the encrypt task and change the maximum step time to also be 15 minutes.