hiteksoftware.com

[melvin]

user support request:

I've search your knowledgebase and forums for this AuoKrypt output logs error:

gpg: skipped "remove <remove.com>": secret key not available
gpg: C:\......txt: sign+encrypt failed: secret key not available

This problem only started recently after upgrading to 7.x. If we delete all keys in the Key Store and start from scratch, here is what we do:

1) Click Import to import the keys.
2) Two keys appear, a public and a private, both entitled "remove<remove.com>".
3) Although this doesn't seem to make a difference, I set the trust level for the public key to ultimate.
4) Run the task and the output logs show the message above.

What are we doing wrong?

[melvin]

1) Are you using NT service?
2) Is the engine already running as user1, then you logged on as user2 and imported the keys?
3) What is the keystore folder? is it the logged on users home directory?

[melvin]

user reply:

1) Yes, running as service
2) Running as Local System Account (no desktop interaction). Logged on and imported as Administrator.
3) c:/Documents and Settings/Administrator/Application Data/gnupg/

We changed the runnable user to the Administrator account and it worked. I understand the problem now and will work around that understanding. Ideally we like to create accounts for services so the admin account isn't exposed and the services don't fail when we change the admin password occasionally.

[melvin]

The whole issue is likely to be due to premissions for the local service since the key is in the 'Administrator' home directory.
Look at the following article in the Encryption forum:
How to change the default GnuPG home directory (keystore)