user-mapped section open

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user-mapped section open

Postby melvin » Fri Sep 13, 2013 8:40 am

We have had a couple of users have this issue over the years on Windows operating systems.

The tasks do not run correctly, lots of problems occur, and following error is reported in debug log:
The requested operation cannot be performed on a file with a user-mapped section open

The cause of this issue is when 2 different processes or user accounts (locally or remotely) access the software.

Possible causes:
1) Antivirus software is scanning the install folder. (i.e. Automize10 or JaSFTP10 etc..) . You should exclude the install folder from being scanned by your AV software.

2) Multiple users use the software. Make sure that every user that uses the software has full permissions to the Automize10, JaSFTP10, AbleFTP10 or AutoKrypt10 folder.

3) Single or Multiple users using the task runner feature which allows other programs to run Automize tasks.
melvin
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