|
_____________________________________________________________
Customer Support
1. General support:
Please contact us at:
support@hiteksoftware.com
IMPORTANT:
Must use the relevant
subject for your email. Example:
Support - Automize. Using relevant subject ensures that
your email is not filtered out as junk
mail.
2. Technical support:
Please use the
Automated Email Support Generator from the help menu.
The menu is in the
software itself. This feature automatically sends us your data
and log files, along with your support request. It helps us recreate your entire setup on our test systems;
so we can analyze and debug quickly.
a) Use the help Menu (Front panel of the Software user
interface)
b) Click on Email Support Generator menu item
c) Task to Analyze field - select your task title(s) using
the button next to field. You can select multiple tasks
using the CTRL button. If there is no task created, enter
None.
d) Message body - explain your issue in detail and make sure
to indicate the task run time or task instance where the
issue can be seen. It is difficult for us to scan all the
log files.
e) Click on the 'Create ZIP' button.
f) A support.zip file will be created.
g) Email us this support.zip file using your email client.
The support.zip file is created in the user home directory.
A message box pops up showing the exact location.
.
|
