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HOT FAQ

I purchased.  But I have not received my registration information?

The registration information is enclosed in the email confirmation sent to the purchaser, by RegNow.com etc.. This information is sent immediately after a successful purchase.  Please check the confirmation email carefully.  If you are the end user, and the software was purchased by your purchasing department, ask your purchasing department.  They may have received the confirmation email if they entered their email address instead of yours (in the purchase form).

 

 
    
Support
 

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 Forum (READ ONLY)

Because of extensive spamming, our forum is currently read only for both guests and existing users.  New users cannot be added, but guests can read all articles.

The forum is the best place to search for issues, and examples.  We update the forum with relevant articles based on email support requests from current users.

 


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Latest Patches

Help Manuals

Knowledge Base (older articles)

FAQs

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Technical or Sales Support
We are located in Santa Barbara, California, USA.  We answer emails between Monday through Friday 9 AM - 5 PM PST.   It may take ~8-16 hours for us to look at your issue, because of your location (asia, europe) and other users pending support requests.  On Weekends we try to answer emails within 24-36 hours.

For Automize -  Click here

For JaSFTP -  Click here

For AutoKrypt -  Click here

For AbleFTP-  Click here

For Website DORM -  Click here
 

2. Technical support:
Please use the Automated Email Support Generator from the help menu.  The menu is in the software itself.  This feature automatically sends us your data and log files, along with your support request.  It helps us recreate your entire setup on our test systems; so we can analyze and debug  quickly. 

a) Use the help Menu (Front panel of the Software user interface)
b) Click on Email Support Generator menu item
c) Task to Analyze field - select your task title(s) using the button next to field. You can select multiple tasks using the CTRL button. If there is no task created, enter None.
d) Message body - explain your issue in detail and make sure to indicate the task run time or task instance where the issue can be seen. It is difficult for us to scan all the log files.
e) Click on the 'Create ZIP' button.
f) A support.zip file will be created.
g) Email us this support.zip file using your email client. The support.zip file is created in the user home directory. A message box pops up showing the exact location.
 

 

     

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