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HOT FAQ

I purchased.  But I have not received my registration information?

The registration information is enclosed in the email confirmation sent to the purchaser, by RegNow.com etc.. This information is sent immediately after a successful purchase.  Please check the confirmation email carefully.  If you are the end user, and the software was purchased by your purchasing department, ask your purchasing department.  They may have received the confirmation email if they entered their email address instead of yours (in the purchase form).

 

 
    
Support
 

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  Knowledge Base

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Latest Patches

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FAQs

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Customer Support (2 - 12 hours)

1. Forum: Generally the fastest response

2. Technical support:
Please use the Automated Email Support Generator from the help menu.  The menu is in the software itself.  This feature automatically sends us your data and log files, along with your support request.  It helps us recreate your entire setup on our test systems; so we can analyze and debug  quickly.  Click here for details.
 
 
3. General support:
Please contact us at: support@hiteksoftware.com
IMPORTANT: Must use the relevant subject for your email. Example: Support - Automize.  Using relevant subject ensures that your email is not filtered out as junk mail.  

Please use the Online support form only if you have trouble contacting us via email. 

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