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_____________________________________________________________
Customer Support
(2 - 12 hours)
1.
Forum: Generally the fastest response
2. Technical support:
Please use the
Automated Email Support Generator from the help menu.
The menu is in the
software itself. This feature automatically sends us your data
and log files, along with your support request. It helps us recreate your entire setup on our test systems;
so we can analyze and debug quickly.
3. General support:
Please contact us at:
support@hiteksoftware.com
IMPORTANT:
Must use the relevant
subject for your email. Example:
Support Request - Automize. Using relevant subject ensures that
your email is not filtered out as junk
mail.
Please use the
Online
support form
only if you have trouble contacting us via email.
_____________________________________________________________________________
Telephone
Support
Pay Per
Incident: Single incident priority telephone
and priority email technical support.
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